All of the containers at Shipped.com are shipped to the Buyer via transport that is bonded and insured. You'll never have to worry about your container during the shipping process. It's insured to arrive at your location in the same condition as it was when it left the depot.
Shipped.com is the largest shipping container marketplace in the world. Our inventory is inspected and rated every time it enters or exits from the depot. This ensures the container you purchase has the exact quality specifications. Our guarantee below 100% ensures your purchase.
All of your bank transactions are safe and secure. We built our shopping cart using the latest in HTML 5 web standards and our unique payment platform does NOT store your credit card information on our server. This ensures that no hacker can ever gain your personal information.
Our computer servers are protected by the latest 256 bit SSL encryption technology, and monitored by a team of engineers protecting us from malicious attacks. All of your important personal information is always safe with us.
We make it our top priority to ensure you're fully satisfied with your Shipped.com Marketplace experience.
The Shipped.com Marketplace is here for you. If you order a shipping container and it doesn’t arrive, doesn’t match the description, arrives damaged or doesn’t arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you peace of mind in knowing you'll receive the exact container you purchased. Before proceeding with a purchase, we strongly encourage you to read the Buyer's Guide, not only to brush-up on your knowledge of shipping containers, but to get a set-by-step explanation of the entire process, from initial request, to sending funds and accepting delivery. It's all there. Below are some of the most commonly asked questions regarding the Buyer Protection Policy.
No, every purchase is backed by our protection policy. Shipped.com is dedicated to ensuring your total satisfaction.
It is possible to cancel an order, but the amount of refund depends on the stage. You can cancel an order at any time before sending funds for no cost. If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable banking fees. If we have processed your order and your container has been allocated (made ready for you), surveyed, moved to the depot releasing area or has been shipped to you, you can still cancel your order, but you'll be subject to a 10% restocking fee plus reimbursing the full costs of shipping/trucking/surveying/depot-storage/banking fees. Please note, special order purchase deposits are non-refundable due to 3rd party logistical costs we incur when repositioning equipment. Contact us and we will do everything we can to assist you.
If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason we will refund the full purchase price of your container less a 10% restocking fee. Delivery costs are often pre-paid 3rd party costs and as such as always NON-REFUNDABLE in any circumstances. Problem situations can easily be avoided by properly assessing these guidelines and ensuring that your intended drop site is suitable. To ensure your home/business/delivery site is suitable you MUST read, follow and certify that your delivery site meets or exceeds the https://shipped.com/delivery-guidelines.pdf shipping container delivery requirements and guidelines. If you need help or have questions, please contact us at +1 503-SHIPPED
For additional information on the shipping/delivery process, please also see our Buyer's Guide and our FAQ page on how to prepare and handle the delivery process. Thanks for choosing the Shipped.com Marketplace
Once your container arrives at your location, you will have a chance to perform a complete inspection before you accept delivery. We suggest that you read our FAQ page on how to prepare and handle the delivery process. Remember, all containers will have rusting and exterior denting, this is entirely normal. If, however, your container is damaged in a way not disclosed to you during the purchase process, contact us immediately at +1 503-SHIPPED. These types of situations are very rare but we will help to make it right.
No, once the container is delivered, you've performed your physical inspection and have signed for delivery, then it's your container to do with what you wish. So, it's important you perform a thorough inspection on the container during delivery. For example, a week after delivery, you can't return it and ask for a refund because you decided you don't like the color. In addition, if the area you've prepped for delivery doesn't support the weight of the container, and it get's damaged because of this, you are not covered. We also don’t cover used container rust, repaired sections or roof pits as these are all normal wear and tear on used items. If your container doors are difficult to operate it may relate to the slope of your delivery site and cause the doors to rub. Re-leveling the ground may help along with spraying penetrating lubricant in the hinges, locking bars and cams.
Monthly fees paid on Rental or Rent-to-Own containers are not-prorated and non-refundable. There is a $150 cancelled application processing fee for any Rental or Rent-to-Own order that has been paid for and then cancelled by the buyer before delivery has been completed. Delivery fees paid by the buyer may be refundable when the container(s) have not been repositioned or delivered. If you need help or have questions, please contact us at +1 503-SHIPPED
Simply contact our support department at +1 503-SHIPPED and we'll assist you. We want you to be happy, so by all means reach out to us with your concerns.
I love what you guys are doing. This ended up being the easiest online purchase I've ever done. Thank you so much.Tony Sanders from Hawaii
Container looks great and I'm glad that we decided to go with the bigger 45 footer. Driver was courteous and overall we are very happy.Greg in Angeles
All system are a go! Your driver backed in and dropped it just where I wanted. Container looks good and thank you for giving me the free higher upgrade. We will send all our friends to you.Beau Hopkins in Las Vegas
If you need assistance before, during or after your purchase, we're here for you. Shipped.com offers 24/7 support options to assist with anything you need. We're totally committed to supporting our customers, so don't hesitate to contact us anytime.