Shipped Marketplace Protection Policy

An Honest And Secure Marketplace For Shipping Container Buyers

A Secure Marketplace

Safe Delivery Guarantee

All of the containers at Shipped.com are shipped to the Buyer via transport that is bonded and insured. You'll never have to worry about your container during the shipping process. It's insured to arrive at your location in the same condition as it was when it left the depot.

Verified & Rated Inventory

Shipped.com is the largest shipping container marketplace in the world. Our inventory is inspected and rated every time it enters or exits from the depot. This ensures the container you purchase has the exact quality specifications. Our guarantee below 100% ensures your purchase.

Secure Online Payments

All of your bank transactions are safe and secure. We built our shopping cart using the latest in HTML 5 web standards and our unique payment platform does NOT store your credit card information on our server. This ensures that no hacker can ever gain your personal information.

Server Protection

Our computer servers are protected by the latest 256 bit SSL encryption technology, and monitored by a team of engineers protecting us from malicious attacks. All of your important personal information is always safe with us.



Buy with Total Confidence

We make it our top priority to ensure you're fully satisfied with your Shipped.com Marketplace experience.

  Buyer Protection Policy

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The Shipped.com Marketplace is here for you. If you order a shipping container and it doesn’t arrive, doesn’t match the description, arrives damaged or doesn’t arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you peace of mind in knowing you'll receive the exact container you purchased. Before proceeding with a purchase, we strongly encourage you to read the Buyer's Guide, not only to brush-up on your knowledge of shipping containers, but to get a set-by-step explanation of the entire process, from initial request, to sending funds and accepting delivery. It's all there. Below are some of the most commonly asked questions regarding the Buyer Protection Policy.

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No, every purchase is backed by our protection policy. Shipped.com is dedicated to ensuring your total satisfaction.

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It is possible to cancel an order, but the amount of refund depends on the stage. You can cancel an order at any time before sending funds for no cost. If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable banking fees. If we have processed your order and your container has been allocated (made ready for you), surveyed, moved to the depot releasing area or has been shipped to you, you can still cancel your order, but you'll be subject to a 10% restocking fee plus reimbursing the full costs of shipping/trucking/surveying/depot-storage/banking fees. Please note, special order purchase deposits are non-refundable due to 3rd party logistical costs we incur when repositioning equipment. Contact us and we will do everything we can to assist you.

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If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason we will refund the full purchase price of your container less a 10% restocking fee. Delivery costs are often pre-paid 3rd party costs and as such as always NON-REFUNDABLE in any circumstances. Problem situations can easily be avoided by properly assessing these guidelines and ensuring that your intended drop site is suitable. To ensure your home/business/delivery site is suitable you MUST read, follow and certify that your delivery site meets or exceeds the https://shipped.com/delivery-guidelines.pdf shipping container delivery requirements and guidelines. If you need help or have questions, please contact us at +1 503-SHIPPED

For additional information on the shipping/delivery process, please also see our Buyer's Guide and our FAQ page on how to prepare and handle the delivery process. Thanks for choosing the Shipped.com Marketplace

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Once your container arrives at your location, you will have a chance to perform a complete inspection before you accept delivery. We suggest that you read our FAQ page on how to prepare and handle the delivery process. Remember, all containers will have rusting and exterior denting, this is entirely normal. If, however, your container is damaged in a way not disclosed to you during the purchase process, contact us immediately at +1 503-SHIPPED. These types of situations are very rare but we will help to make it right.

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No, once the container is delivered, you've performed your physical inspection and have signed for delivery, then it's your container to do with what you wish. So, it's important you perform a thorough inspection on the container during delivery. For example, a week after delivery, you can't return it and ask for a refund because you decided you don't like the color. In addition, if the area you've prepped for delivery doesn't support the weight of the container, and it get's damaged because of this, you are not covered. We also don’t cover used container rust, repaired sections or roof pits as these are all normal wear and tear on used items. If your container doors are difficult to operate it may relate to the slope of your delivery site and cause the doors to rub. Re-leveling the ground may help along with spraying penetrating lubricant in the hinges, locking bars and cams.

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Monthly fees paid on Rental or Rent-to-Own containers are not-prorated and non-refundable. There is a $150 cancelled application processing fee for any Rental or Rent-to-Own order that has been paid for and then cancelled by the buyer before delivery has been completed. Delivery fees paid by the buyer may be refundable when the container(s) have not been repositioned or delivered. If you need help or have questions, please contact us at +1 503-SHIPPED

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Simply contact our support department at +1 503-SHIPPED and we'll assist you. We want you to be happy, so by all means reach out to us with your concerns.

  Customer Reviews



I love what you guys are doing. This ended up being the easiest online purchase I've ever done. Thank you so much.Tony Sanders from Hawaii
Container looks great and I'm glad that we decided to go with the bigger 45 footer. Driver was courteous and overall we are very happy.Greg in Angeles
All system are a go! Your driver backed in and dropped it just where I wanted. Container looks good and thank you for giving me the free higher upgrade. We will send all our friends to you.Beau Hopkins in Las Vegas


Great Support Channels

If you need assistance before, during or after your purchase, we're here for you. Shipped.com offers 24/7 support options to assist with anything you need. We're totally committed to supporting our customers, so don't hesitate to contact us anytime.

Email
Skype Chat
Phone
Twitter
YouTube
Blog



           

Container Sizes & Specifications

Shipping containers are available in many different sizes and configurations:

Under 20' (5', 8' 10' etc)
Rare
NEW only

20' Standard (8'6" High)
Common
NEW/CWO/WWT

20' Double Doors (8'6" High)
Less Common
NEW only

20' High Cube (9'6" High)
Less Common
NEW only

20' High Cube Double Doors (9'6" High)
Rare
NEW only

20' Open Side (8'6" High)
Rare
NEW only

40' Standard (8'6" High)
Common
NEW/CWO/WWT

40' Double Doors (8'6" High)
Less Common
NEW only

40' High Cube (9'6" High)
Common
NEW/CWO/WWT

40' High Cube Double Doors (9'6" High)
Less Common
NEW only

40' Open Side (8'6" High)
Rare
NEW only

45' High Cube (9'6" High)
Less Common
NEW/CWO/WWT

48' High Cube (9'6" High)
Rare
NEW/CWO/WWT

53' High Cube (9'6" High)
Rare
NEW/CWO/WWT



Specs

20′ container 40′ container 40′ high-cube container 45′ high-cube container
imperial metric imperial metric imperial metric imperial metric
external
dimensions
length 19′ 10 12 6.058 m 40′ 0″ 12.192 m 40′ 0″ 12.192 m 45′ 0″ 13.716 m
width 8′ 0″ 2.438 m 8′ 0″ 2.438 m 8′ 0″ 2.438 m 8′ 0″ 2.438 m
height 8′ 6″ 2.591 m 8′ 6″ 2.591 m 9′ 6″ 2.896 m 9′ 6″ 2.896 m
interior
dimensions
length 18′ 8 1316 5.710 m 39′ 5 4564 12.032 m 39′ 4″ 12.000 m 44′ 4″ 13.556 m
width 7′ 8 1932 2.352 m 7′ 8 1932 2.352 m 7′ 7″ 2.311 m 7′ 8 1932 2.352 m
height 7′ 9 5764 2.385 m 7′ 9 5764 2.385 m 8′ 9″ 2.650 m 8′ 9 1516 2.698 m
door aperture width 7′ 8 ⅛″ 2.343 m 7′ 8 ⅛″ 2.343 m 7′ 6" 2.280 m 7′ 8 ⅛″ 2.343 m
height 7′ 5 ¾″ 2.280 m 7′ 5 ¾″ 2.280 m 8′ 5″ 2.560 m 8′ 5 4964 2.585 m
internal volume 1,169 ft³ 33.1 m³ 2,385 ft³ 67.5 m³ 2,660 ft³ 75.3 m³ 3,040 ft³ 86.1 m³
maximum
gross weight
67,196 lb 30,480 kg 71,650 lb 32,500 kg 71,650 lb 32,500 kg 66,139 lb 71,650 kg
empty weight 4,894 lb 2,200 kg 8,024 lb 3,640 kg 8,465 lb 3,840 kg 11,130 lb 5,050 kg
net load 62,302 lb 28,260 kg 63,625 lb 28,860 kg 63,184 lb 28,660 kg 60,520 lb 27,450 kg


  More Size & Capacity info in our Buyer's Guide here »

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Container Grades / Ratings


 New (One Trip) Containers

Our new containers are manufactured in Asia and delivered by ship to ports worldwide. To defray shipping costs, they will have had 3rd party cargo loaded in them for the one-trip over from Asia. Most one-trip containers are near perfect but you may notice minor scuffs, container handler marks, superficial dents or forklift tire tracks on the flooring. Nevertheless, these are brand new, clean and they come complete with the durable manufactures original paint and warranty. Shipped.com provides a 10 year warranty on all new containers we sell. One-trip containers come with new CSC plates and can be used to transport cargo on the high seas without an inspection for 5 years! Whenever reliability, longevity or aesthetics are important, this is your #1 choice. Click here to see more NEW shipping container photos »

 CWO (Certified/IICL/CSC Plated/Cargo Worthy) Containers

CWO containers are currently being used to transport cargo domestically or overseas. All used containers are sold based on their structural integrity, not cosmetics and they will have many cosmetic imperfections, surface rust, dents, dings, patch work, patch repairs, welded sections, roof pits and the roof bows will not be perfect. CWO containers can be graded primarily on their structural integrity for carrying a load of goods for transport. All the cargo worthy containers we sell can be certified by a licensed surveyor and used to continue transporting cargo. Inspection criteria is based on the condition of the doors, floor, walls, ceiling and the overall structural integrity. You can expect a ~15% price premium vs a "WWT" container. Regardless if you plan to ship your container or not, a CWO container will guarantee that you will receive a unit that is structurally sound but not necessarily more beautiful.

 "WWT" (Wind and Water Tight) Containers

"Wind and Water Tight" containers have been retired from moving cargo on the high seas. All used containers are sold based on their structural integrity, not cosmetics and they will have many cosmetic imperfections, surface rust, dents, dings, patch work, patch repairs, welded sections, roof pits and the roof bows will not be perfect. The doors may be difficult to operate but spray-on penetrating oil often helps. The floor will be worn but in good condition. Overall some maintenance will be required but these containers are in good shape and they have a lot of inherent value and will likely retain their price when resold later. WWT boxes are a great choice when you want a guaranteed wind and water tight container at the lowest possible price!

 "Damaged" AS-IS Containers

AS-IS / Damaged units have major damage. These containers have missing sections of steel, advanced rust causing structural integrity problems, missing doors, rotten floors or other serious problems. They are typically sold for recycling the steel or specific projects. Shipped.com does NOT offer damaged containers for sale.

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Shipped Support Channels

If you need assistance before, during or after your transaction, we're here for you. Shipped.com offers 24/7 support to assist you with anything you need. We're totally committed to supporting our customers, so don't hesitate to contact us anytime.


Please also see our About Us page for additional contact information.

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Contact Shipped.com

We're here for you 24/7/365
Your country code is required.

Confidentiality assured.
We respect your privacy.

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Phone: +1 (503) SHIPPED (503-744-7733)


Sales Department

Karl Brimmer

Karl Brimmer
x101

Paul Clarfield

Paul Clarfield
x111

Linda Parwata

Jae Tiu
x115

Zach Ernstein

Zach Ernstein
x120


Operations Department

Luke Ward

Luke Ward
x201

Caroline Montford

Caroline M.
x202

Linda Parwata

Linda P.
x105

Lucy Le

Lucy Le
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Greg Millay

Greg Millay
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Steve Morvay

Steve Morvay
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Phone: +1 (503) SHIPPED (503-744-7733)


Please also see our About Us page for additional contact information.

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