Shipped.com Customer Protection Policy

Shipped.com is here for you. If you order a shipping container and it doesn’t arrive, doesn’t match the description, arrives damaged or doesn’t arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you peace of mind in knowing you'll receive the exact container you purchased. Before proceeding with a purchase, we strongly encourage you to read the Buyer's Guide, not only to brush-up on your knowledge of shipping containers, but to get a set-by-step explanation of the entire process, from initial request, to sending funds and accepting delivery. It's all there. Below are some of the most commonly asked questions regarding the Buyer Protection Policy.

Monthly rent paid on Rental or Rent-to-Own containers are not-prorated and non-refundable. For order cancelations, the delivery fee may be refundable when the container(s) have not been repositioned or delivered.

Rental Customers: After the 3 month minimum term, you can contact us at any time to schedule a return pickup of your rental shipping container.

RTO Customers: At any time, you can contact us to schedule a return pickup of your shipping container to pause or stop your monthly payments. When you're ready, you can reinstate your agreement to get the same or a comparable container, and pick up your RTO payments right where you left off. The only cost you will pay is the return shipping.

If you need help or have questions, please contact us at +1 503-SHIPPED

It is possible to cancel an order, but the amount of refund depends on the stage. You can cancel an order at any time before sending funds for no cost. If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable non-refundable 3rd party charged payment processing fees. If we have processed your order and your container has been allocated, secured, prepared, modified, surveyed, moved at the port or depot, or has been released or shipped via truck or ship to you, you can still cancel your order, but you'll be subject to a 10% restocking fee plus reimbursing the full costs of any applicable fees related to shipping, trucking, rail, surveying, forklift, depot, port and payment processing fees. Please note, special order purchase deposits are non-refundable due to 3rd party logistical costs we incur when repositioning equipment. Contact us at 503-SHIPPED and we will do everything we can to assist you.

If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason we will refund the full purchase price of your container less a 10% restocking fee. Delivery costs are often pre-paid 3rd party costs and as such as always NON-REFUNDABLE in any circumstances. Problem situations can easily be avoided by properly assessing these guidelines and ensuring that your intended drop site is suitable. To ensure your home/business/delivery site is suitable you MUST read, follow and certify that your delivery site meets or exceeds the https://shipped.com/delivery-guidelines.pdf shipping container delivery requirements and guidelines. If you need help or have questions, please contact us at +1 503-SHIPPED

For additional information on the shipping/delivery process, please also see our Buyer's Guide and our FAQ page on how to prepare and handle the delivery process. Thanks for choosing Shipped.com!

If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason we will refund the full purchase price of your container less a 10% restocking fee, plus any shipping, trucking, rail, surveying, forklift, depot, port and payment processing fees. Problem situations can easily be avoided by properly assessing the guidelines below and ensuring that your intended drop site is suitable.

To ensure your home/business/delivery site is suitable you MUST read, follow and certify that your delivery site meets or exceeds the https://shipped.com/delivery-guidelines.pdf shipping container delivery requirements and guidelines.

If you need help or have questions, please contact us at +1 503-SHIPPED

Once your container arrives at your location, you will have a chance to perform a complete inspection before you accept delivery. We suggest that you read our FAQ page on how to prepare and handle the delivery process. Remember, all containers will have rusting and exterior denting, this is entirely normal. If, however, your container is damaged in a way not disclosed to you during the purchase process, contact us immediately at +1 503-SHIPPED. These types of situations are very rare but we will help to make it right.

No, once the container is delivered, you've performed your physical inspection and have signed for delivery, then it's your container to do with what you wish. So, it's important you perform a thorough inspection on the container during delivery. For example, a week after delivery, you can't return it and ask for a refund because you decided you don't like the color. In addition, if the area you've prepped for delivery doesn't support the weight of the container, and it get's damaged because of this, you are not covered. We also don’t cover used container rust, repaired sections or roof pits as these are all normal wear and tear on used items. If your container doors are difficult to operate it may relate to the slope of your delivery site and cause the doors to rub. Re-leveling the ground may help along with spraying penetrating lubricant in the hinges, locking bars and cams.

Simply contact our support department at +1 503-SHIPPED and we'll assist you. We want you to be happy, so by all means reach out to us with your concerns.