Customer Protection Policy

An Honest And Safe Experience For Shipping Container Buyers

A Secure Experience

Safe Delivery Guarantee

All of the containers at are shipped to the Buyer via transport that is bonded and insured. You'll never have to worry about your container during the shipping process. It's insured to arrive at your location in the same condition as it was when it left our depot.

Verified & Rated Inventory is the largest shipping container marketplace in the world. Our inventory is inspected and rated every time it enters or exits from the depot. This ensures the container you purchase has the exact quality specifications. Our guarantee below 100% ensures your purchase.

Secure Online Payments

All of your bank transactions are safe and secure. We built our shopping cart using the latest in HTML 5 web standards and our unique payment platform does NOT store your credit card information on our server. This ensures that no hacker can ever gain your personal information.

Server Protection

Our computer servers are protected by the latest 256 bit SSL encryption technology, and monitored by a team of engineers protecting us from malicious attacks. All of your important personal information is always safe with us.

Buy with Total Confidence

We make it our top priority to ensure you're fully satisfied with your Marketplace experience.

  Buyer Protection Policy


The Marketplace is here for you. If you order a shipping container and it doesn’t arrive, doesn’t match the description, arrives damaged or doesn’t arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you peace of mind in knowing you'll receive the exact container you purchased. Before proceeding with a purchase, we strongly encourage you to read the Buyer's Guide, not only to brush-up on your knowledge of shipping containers, but to get a set-by-step explanation of the entire process, from initial request, to sending funds and accepting delivery. It's all there. Below are some of the most commonly asked questions regarding the Buyer Protection Policy.


No, every purchase is backed by our protection policy. is dedicated to ensuring your total satisfaction.


Monthly fees paid on Rental or Rent-to-Own containers are not-prorated and non-refundable. There is a $150 cancelled application processing fee for any Rental or Rent-to-Own order that has been paid for and then cancelled by the buyer before delivery has been completed. Delivery fees paid by the buyer may be refundable when the container(s) have not been repositioned or delivered. If you need help or have questions, please contact us at +1 503-SHIPPED


It is possible to cancel an order, but the amount of refund depends on the stage. You can cancel an order at any time before sending funds for no cost. If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable non-refundable 3rd party charged payment processing fees. If we have processed your order and your container has been allocated, secured, prepared, modified, surveyed, moved at the port or depot, or has been released or shipped via truck or ship to you, you can still cancel your order, but you'll be subject to a 10% restocking fee plus reimbursing the full costs of any applicable fees related to shipping, trucking, rail, surveying, forklift, depot, port and payment processing fees. Please note, special order purchase deposits are non-refundable due to 3rd party logistical costs we incur when repositioning equipment. Contact us at 503-SHIPPED and we will do everything we can to assist you.


If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason we will refund the full purchase price of your container less a 10% restocking fee. Delivery costs are often pre-paid 3rd party costs and as such as always NON-REFUNDABLE in any circumstances. Problem situations can easily be avoided by properly assessing these guidelines and ensuring that your intended drop site is suitable. To ensure your home/business/delivery site is suitable you MUST read, follow and certify that your delivery site meets or exceeds the shipping container delivery requirements and guidelines. If you need help or have questions, please contact us at +1 503-SHIPPED

For additional information on the shipping/delivery process, please also see our Buyer's Guide and our FAQ page on how to prepare and handle the delivery process. Thanks for choosing the Marketplace


Once your container arrives at your location, you will have a chance to perform a complete inspection before you accept delivery. We suggest that you read our FAQ page on how to prepare and handle the delivery process. Remember, all containers will have rusting and exterior denting, this is entirely normal. If, however, your container is damaged in a way not disclosed to you during the purchase process, contact us immediately at +1 503-SHIPPED. These types of situations are very rare but we will help to make it right.


No, once the container is delivered, you've performed your physical inspection and have signed for delivery, then it's your container to do with what you wish. So, it's important you perform a thorough inspection on the container during delivery. For example, a week after delivery, you can't return it and ask for a refund because you decided you don't like the color. In addition, if the area you've prepped for delivery doesn't support the weight of the container, and it get's damaged because of this, you are not covered. We also don’t cover used container rust, repaired sections or roof pits as these are all normal wear and tear on used items. If your container doors are difficult to operate it may relate to the slope of your delivery site and cause the doors to rub. Re-leveling the ground may help along with spraying penetrating lubricant in the hinges, locking bars and cams.


Simply contact our support department at +1 503-SHIPPED and we'll assist you. We want you to be happy, so by all means reach out to us with your concerns.

  Customer Reviews

I love what you guys are doing. This ended up being the easiest online purchase I've ever done. Thank you so much.Tony Sanders from Hawaii
Container looks great and I'm glad that we decided to go with the bigger 45 footer. Driver was courteous and overall we are very happy.Greg in Angeles
All system are a go! Your driver backed in and dropped it just where I wanted. Container looks good and thank you for giving me the free higher upgrade. We will send all our friends to you.Beau Hopkins in Las Vegas

Great Support Channels

If you need assistance before, during or after your purchase, we're here for you. offers 24/7 support options to assist with anything you need. We're totally committed to supporting our customers, so don't hesitate to contact us anytime.

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Sign up to receive monthly news highlights. Containers Starting at $1495 supplies quality shipping containers for sale, rent and rent-to-own in the USA and throughout the world. 500 Dry Valley RD, STE F207
503-SHIPPED (503-744-7733) - Company Logo FB Twitter Google+ 5 4.85 22098 1 Container came today. All good, looks better than I expected. Great service. Will buy again 5 5 1 Easy process. I loved the online tracking. From sales people to delivery everything was painless and well done. 5 5 1 Easiest container site online. Smooth service and efficient online checkout. Container was exactly as stated, it was brand new, just one single use. Jim the driver dropped it just where I wanted. I'm very happy and I would buy again, highly recommended seller! 5 5 1 I ordered a rent to own steel container. It arrived and works perfect for home storage. Thanks Luke and Caroline! 5 4 1 I got an instant online quote using my zipcode. Then I spoke to Zach and bought 2 in cargo worth conditions. Zach called me right through to delivery and his communication was terrific. They gave me the best price and I'm really thinking of getting another one now. 5 5 1 the whole process was great...container worked out perfect for expanding our business. condition was just as anticipated 5 5 1 Wow, Paul on the Shipped team has really helped make this a great sales transaction. Delivery was straightforward and box is in good shape for the price. You guys have a great thing going, keep up the good work. 5 5 1 Ordered online about a week ago. Took a little longer than expected but driver was a true professional and backed it exactly where I needed it. Great looking unit and it is of a good quality. Now it's time to start packing it. 5 5 1 Perfect price and product. Thank you for a job well done from Houston, TX! 5 5 1 Hello Luke, Our 45' high cube rent to own container was delivered by 10am. The delivery team was professional and left without problems. They appreciated our assistance. The orange container looks pretty good on our property. (Pic attached). Just wanted to give you an update and thank YOU for your assistance! 5 5 1